Privacy Policy

Effective Date: January 15, 2025

At NeofyAdvancely, we care about your privacy. This policy explains what data we collect, why we need it, and how we protect it. We operate in Thailand and follow local regulations including the Personal Data Protection Act (PDPA). If something isn't clear, just reach out to us at [email protected].

What Information We Collect

We gather different types of information depending on how you interact with our platform. Some you provide directly, others we collect automatically to improve your experience.

Information You Give Us

Name, email address, and phone number when you register for our learning programs
Payment details processed securely through our payment partners (we don't store full card numbers)
Professional background and learning goals to personalize your curriculum
Messages you send through contact forms or support channels
Assessment results and coursework submissions for progress tracking

Information We Collect Automatically

Device information like browser type, operating system, and screen resolution
IP address and general location data (country and city level)
Pages you visit, time spent on sections, and learning module completion rates
Technical logs that help us troubleshoot issues and maintain platform security

How We Use Your Data

Your information helps us deliver better educational experiences. Here's what we do with it:

Purpose Data Used
Deliver course content and track your progress Account info, learning activity, assessment scores
Process payments and manage subscriptions Payment details, billing information
Send course updates and educational materials Email address, communication preferences
Improve platform functionality and user experience Usage patterns, technical logs
Provide customer support Contact details, support history
Comply with legal obligations All relevant data as required by Thai law

Marketing Communications

We'll occasionally send information about new courses or features. You can opt out anytime through the unsubscribe link in our emails. We won't bombard you—we respect your inbox.

Who We Share Data With

We don't sell your information. Period. But we do work with trusted partners to keep things running smoothly:

Payment processors who handle transactions securely (they're bound by strict financial regulations)
Cloud hosting providers where our platform lives (data centers with proper security certifications)
Email service providers that help deliver course notifications and updates
Analytics tools that show us how people use the platform (aggregated data only)
Legal authorities if required by Thai law or to protect rights and safety

All partners sign agreements requiring them to protect your data and use it only for specified purposes. We vet them carefully before any integration.

Your Privacy Rights

Under Thailand's PDPA, you have real control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Information

Update outdated or incorrect details anytime through your account settings or by contacting us directly.

Delete Your Account

Request permanent deletion of your account and associated data, subject to legal retention requirements.

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Restrict Processing

Limit how we use your data while we verify accuracy or address concerns you've raised.

Data Portability

Receive your data in a structured format to transfer to another service provider if needed.

Object to Processing

Opt out of certain data uses, particularly marketing communications or automated decision-making.

How to Exercise These Rights

Send requests to [email protected] with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within 30 days. Some requests might take longer for complex situations—we'll keep you updated.

How We Protect Your Information

Security isn't just a checkbox for us. We've implemented multiple layers of protection because financial education data deserves careful handling.

Technical Safeguards

SSL/TLS encryption for all data transmitted between your device and our servers
Encrypted storage for sensitive information like payment details and personal identifiers
Regular security audits and penetration testing by independent specialists
Firewalls and intrusion detection systems monitoring for suspicious activity
Automatic session timeouts and secure authentication protocols

Organizational Measures

Limited access policies—team members only see data relevant to their role
Mandatory privacy training for all staff handling user information
Confidentiality agreements with employees and contractors
Incident response procedures if a breach occurs

No system is completely invulnerable, but we take reasonable precautions and stay updated on emerging security threats. If something goes wrong, we'll notify affected users promptly as required by Thai regulations.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes described in this policy or as required by law.

Data Type Retention Period
Active account information Duration of account plus 60 days
Course progress and assessments 5 years for certification verification
Payment records 7 years per Thai tax regulations
Support communications 3 years after last interaction
Marketing consent records Until withdrawal of consent
Technical logs 90 days unless investigating incidents

After retention periods expire, we permanently delete or anonymize data so it can't be traced back to you. Some information might persist in backup systems for up to 90 additional days before complete removal.

Cookies and Tracking Technologies

Like most websites, we use cookies—small text files stored on your device. They help remember your preferences and improve functionality.

Types of Cookies We Use

Essential cookies required for login, security, and basic platform operation (can't be disabled)
Functional cookies that remember your settings and language preferences
Analytics cookies showing us which features get used and where people struggle
Performance cookies helping us identify and fix technical issues

You can control cookie settings through your browser preferences. Blocking all cookies might affect platform functionality—you may not be able to stay logged in or save progress properly.

International Data Transfers

Our primary servers are located within Thailand, but some service providers operate globally. When data crosses borders, we ensure adequate protection through:

Standard contractual clauses approved by Thai authorities
Adequacy decisions recognizing equivalent protection levels in destination countries
Additional security measures for transfers to jurisdictions without adequate protection

If you're accessing our platform from outside Thailand, your data will be transferred to and processed in Thailand according to this policy and Thai privacy laws.

Children's Privacy

Our learning programs target adult professionals. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We'll update this policy occasionally to reflect new practices, legal requirements, or platform changes. Material changes will be announced via email and prominently displayed on our platform at least 30 days before taking effect.

Continued use of NeofyAdvancely after changes become effective means you accept the updated terms. If you disagree with modifications, you can close your account before the effective date.

Filing Complaints

If you believe we've mishandled your personal data, please contact us first so we can address your concerns. If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee.

Personal Data Protection Committee

Office of the Personal Data Protection Committee
Ministry of Digital Economy and Society
120 Moo 3, Chaengwattana Road, Thung Song Hong, Lak Si, Bangkok 10210
Website: www.pdpc.or.th

Questions About Privacy?

We're here to help clarify anything about how we handle your data.

Email: [email protected]

Phone: +66 2 408 6867

Address: 288, Khok Mo, Mueang Ratchaburi, Ratchaburi 70000, Thailand